Privacy Policy
At London IVF Centre, we respect your privacy and are committed to protecting the personal information entrusted to us by our patients, prospective patients, website visitors, and others who communicate with us. This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit our website, contact us, request an appointment, or use our fertility and healthcare services. By using our website or providing information to us, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular form of processing, we will obtain that consent.
1. About London IVF Centre
London IVF Centre provides fertility and reproductive healthcare services, including IVF, IUI, ICSI, fertility assessment, genetic testing, egg freezing, donor-related services, and other fertility and women's healthcare services. We are committed to maintaining the confidentiality and privacy of information relating to our patients and prospective patients.
2. Information We May Collect
Depending on how you interact with us, we may collect the following information:
Personal and Contact Information
- Name
- Age or date of birth
- Gender, where relevant
- Telephone or mobile number
- Email address
- Postal or residential address
- Country of residence
- Preferred method of communication
Appointment and Enquiry Information
- Appointment requests
- Consultation details
- Treatment enquiries
- Communication and correspondence with our staff
- Information submitted through website forms or other communication channels
Health and Fertility Information
Where necessary to provide healthcare services, we may collect information relating to:
- Medical history
- Fertility and reproductive health
- Previous treatments
- Diagnostic reports and test results
- Medication and treatment information
- Pregnancy-related information
- Information concerning fertility procedures and treatment
Because health and fertility information can be particularly sensitive, we take appropriate measures to maintain its confidentiality and limit access to authorized personnel.
Website and Technical Information
When you use our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website
- Cookie and similar technology information
The exact information collected may depend on the technologies and services operating on our website.
3. How We Use Your Information
We may use personal information for purposes including:
- Responding to enquiries and requests.
- Scheduling and managing appointments.
- Providing consultations, diagnosis, treatment, and related healthcare services.
- Maintaining appropriate patient and healthcare records.
- Communicating with you regarding appointments and treatment.
- Providing information you have requested about our services.
- Improving our website, patient experience, and services.
- Maintaining website security and preventing misuse or unauthorized activity.
- Processing payments where applicable.
- Meeting applicable legal, regulatory, professional, and healthcare requirements.
- Handling complaints, requests, and grievances.
- Protecting the rights, safety, and security of our patients, staff, and organization.
Where we intend to use personal information for a purpose requiring your consent, we will seek the appropriate consent before undertaking that processing.
4. Fertility and Medical Information
We understand that fertility, reproductive health, medical history, diagnostic reports, treatment information, and related information are highly personal. Such information will be handled confidentially and accessed only by authorized personnel or service providers who require access for legitimate healthcare, administrative, legal, or operational purposes. We do not intend to disclose medical information publicly or use identifiable patient information for promotional purposes without an appropriate legal basis or consent where required.
5. Sharing of Personal Information
We may share personal information where reasonably necessary for providing services or meeting legal obligations, including with:
- Doctors, nurses, embryologists, counsellors, and other healthcare professionals involved in your care.
- Laboratories, diagnostic facilities, pharmacies, or healthcare providers involved in your treatment.
- Authorized service providers supporting our website, technology, communications, payments, or administrative operations.
- Government authorities, regulators, courts, or law-enforcement authorities where disclosure is required or permitted by applicable law.
- Professional advisers where reasonably necessary to provide services or protect our legal rights.
We do not sell your personal information to third parties.
Where third-party service providers process personal information on our behalf, we expect them to handle such information appropriately and in accordance with applicable requirements.
6. International Patients and NRI Patients
London IVF Centre serves patients from different parts of Andhra Pradesh, throughout India, and NRI patients from around the world. If you contact us or receive services while residing outside India, your information may be transferred to or processed in India or in other locations where our service providers operate, subject to applicable legal requirements. International patients should also be aware that privacy and data-protection laws may differ between countries.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes such as:
- Website functionality
- Security
- Remembering preferences
- Website analytics
- Understanding website usage
- Improving website performance
- Measuring marketing or advertising activity, where applicable
Where consent is required for non-essential cookies or similar technologies, we will provide an appropriate consent mechanism.
For more information, please see our Cookie Policy.
8. Communications and Marketing
We may contact you regarding appointments, enquiries, treatment-related matters, or other communications necessary to provide our services. Where permitted by law and where appropriate consent is required, we may also send information about our services, educational content, or promotional communications. You may request that we stop sending non-essential marketing communications.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing healthcare services, maintaining appropriate medical records, complying with legal and regulatory requirements, resolving disputes, and protecting our legitimate interests. Different types of information may be retained for different periods depending on the nature of the information and applicable requirements. When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
11. Your Privacy Rights
Subject to applicable law and any applicable conditions or exceptions, you may have rights relating to your personal information, including the ability to:
- Request information about the processing of your personal data.
- Request correction of inaccurate or incomplete information.
- Request deletion or erasure where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise a grievance concerning the processing of your personal information.
- Exercise other rights available under applicable data-protection law.
Requests may be subject to verification and applicable legal or regulatory requirements.
12. Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw that consent by contacting us through the details provided below. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Please note that withdrawing consent may affect our ability to provide certain services where the information is necessary for those services.
13. Children's Information
Our website is primarily intended for adults seeking healthcare and fertility services. Where personal information relating to a child is required for healthcare or another lawful purpose, we will handle such information in accordance with applicable law and appropriate parental or guardian requirements.
14. Third-Party Websites
Our website may contain links or integrations to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices. The updated version will be published on our website with a revised effective date.
16. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact London IVF Centre through the contact details published on our website.
London IVF Centre
Visakhapatnam, Andhra Pradesh, India
Website: londonivfcentre.com
If you are making a privacy request, please clearly state the nature of your request so that we can direct it to the appropriate person.
Last Updated: 23 September 2026